Frequently Asked Questions
Question: "Why should I buy from Oregon Laminations ?"
Answer: "We are NOT just a warehouse selling supplies and equipment. Laminating. mounting & other bindery services are the major part of our business. When you purchase from us, we offer knowledgable support after the sale. Normally, you can call and talk to someone who actually uses what we sell ! "
------------------------------
Question: "How long does it take to get my order if I choose your special $5.95 flat rate for ANY size order ?"
Answer: "Stocked items ship within 1 working day and usually the same day. If you are on the west coast, you'll typically receive your order in 1 or 2 working days from the shipping day. East coast is usually 1 week; however, we do ship flat rate priority mail when the items fit and the cost is the same or less than UPS ground. Our shopping cart does offer other shipping methods to suit your needs."
EXCEPTION: "Some orders ship factory direct. Shipping time will then depend on factory location."
-----------------------------
Question: "Will you "match" prices ? "
Answer: "Whenever possible, yes. We appreciate you choosing us as your vendor and will make every effort to match a competitor's prices. We simply ask that you email us with your delivery zip code and a copy of your quotation INCLUDING SHIPPING to give us a fair chance."
------------------
Question: "Some of your web pages say "Under Constuction". When will these be finished ?"
Answer: "Our web site lists only a small percentage of what we have to offer, so our web pages are constantly being updated and created. If you don't see the item you are looking for, email us or call us 1-800-574-9814 and we'll see if we can help you"
--------------------
Question: "What is your return policy ?"
Answer: "Stocked items may be returned within 30 days for full refund of the product sale price (excluding shipping). Customer is responsible for shipping back to us.
Under some circumstances, returns might be accepted after 30 days, but subject to restocking fees. Non-stock items are usually not returnable; however, there may be some exceptions and your are welcome to contact us regarding your particular situation.
----------------------------------------
Question: "What are your payment options ?"
Answer: "Purchases can be made using VISA, MasterCard, Discover, American Express, Paypal, Google Checkout and even checks or money orders are accepted (pending bank clearance). Cash is accepted in our physical store in SW Portland. "
----------------------------
Question: "Do you have an actual store front ? "
Answer: "Yes. Our store is located at 16156 SW 72nd Ave., Portland, Oregon and open from 7am thru 5pm monday thru friday."
----------------------------
Question: "When I called to place my order, your sales person took the time to talk with me and joke around. Are you new to the internet ? "
Answer: "No. We simply have a small town attitude when it comes to doing business. Oregon Laminations has been around for decades with mostly repeat sales, so it's normal for us to get to know our customers well. Having a sense of humor makes coming to work fun, so we pass that friendly attitude along to our customers. We know buyers will remember the way we treated them and be back again and again." |
